Our privacy commitment

发布日期:2022-01-05 09:03
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Our privacy commitment
We are well aware of the importance of protecting your personal information. Whether you shop with us online or in person, we want to make every customer experience safe and reliable. In order to achieve this goal, we have formulated this privacy policy to explain our collection, use and disclosure of your personal information.
This policy applies to all other channels through which our singxess.com website collects and uses your personal information.

personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information, such as:

Your contact information-such as name, postal address, telephone number and email address;
Your personal preferences-for example, product wish lists, language preferences, and marketing consent
Your transaction information-for example, products purchased, payment method, amount paid, signature, and credit or debit card number.
In addition, we may collect the following types of information:

For example, we may ask you to provide a postal code to assist us in market research, planning for leaflet distribution and other marketing communications;
When you visit our website, we may collect certain data, such as your IP address, the type of browser you use, or the referring URL; or
We may collect and aggregate customer information in a summary format for internal statistics and research purposes. For example, we may aggregate our data to determine that a certain percentage of contestants are male, between the ages of 18 and 25.
You can choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the products, services or information you request. For example, we can only provide you with a Best Buy credit card if you provide us with certain financial information.

additional materials
From time to time, we may supplement the information you provide us with information from other sources, such as verifying your address or other available information you provide to us. This is to help us maintain the accuracy of the information collected and to help us provide better services.

How we collect and use the information collected from you
Here are some further examples of how we collect personal information directly from you and how we use this information.

Buy online
When you purchase a product or service from the website, you may need to provide us with contact information and payment information (such as credit card information) so that we can process your request or complete your transaction and make your purchase. We may also need to collect contact information to provide certain services, including delivery services, reservations and pickups, product services, on-site consultation or installation, and extended warranty coverage. If you provide us with your email address, we will also collect your email address in order to send you an electronic receipt. We may also use your contact information to send you promotional information. You can opt out by following the instructions under "Unsubscribe" below.

Return
Our goal is to ensure that you are completely satisfied with the purchased goods, for this reason, singxess provides a return policy. In order to continue to provide our return policy, we will ask you to provide personal information, such as your name, address, and phone number, in order to detect and prevent fraud. You may also be asked to show a photo ID for verification purposes only.


Purchase follow-up, surveys and customer research
After purchase, we may send you a follow-up letter thanking you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup or installation of the new product.
We may use contact information collected in-store, online, or through our call center for occasional surveys and other customer research. These surveys are entirely voluntary, and you may easily refuse to participate. The information obtained through our surveys and customer research is used to help us understand our customers, enhance our products and services, promotions and events, and/or assist in choosing store locations.

Online account
In order to use some special features or functions of our website, or to order products and services from our website, you may need to provide certain personal information, such as your name, email address, postal address, telephone number or payment method card information . We use this information to create your account, process your payment, contact you and communicate with you about your order, respond to your inquiries, and monitor the features of our website that you choose to use, such as customer reviews. If you purchase an e-gift card, we will collect the recipient’s name, email address, and any information you provide in order to send the gift card on your behalf. We rely on you to ensure that you have obtained all necessary consents in order to provide us with this information.
If you choose to ship to a third party, you declare and warrant that you have obtained all necessary consents from the third party to allow singxess to collect, use and disclose the third party's personal information to prevent fraud and process and ship orders.

Customer reviews
The customer comment function is provided as a rating system, giving you the opportunity to share your thoughts on the product. All website visitors can access these comments, so please exercise caution when posting information to them and do not post personal information.

Newsletter or update
singxess provides various newsletters and promotional information. If you register or subscribe to our newsletter or other promotional communications, we will send you communications tailored to your interests, preferences and behavior. You can choose to stop receiving these communications at any time. Every marketing or promotional message we send to you will contain a link or other method to quickly and easily unsubscribe and reject further similar information. You can also use the unsubscribe link under the "Unsubscribe" heading below. Please note that even if you unsubscribe to receive our promotional information, you may continue to receive some of our transactions or account-related information. Our subscriber list is not sold or rented to other parties.
Participate in contests or promotions
We may hold contests or promotions from time to time. If you participate, you may be asked to provide contact information and other optional survey information (for example, product preferences). The personal information in the entries will be used to manage the competition and contact you after you win. For the purpose of internal research and analysis, we may also aggregate competition survey information in an aggregated manner. All competitions and promotions are subject to this privacy policy and the available rules for each specific event Certain competitions are conducted by third parties and are subject to third party policies.

Email a friend
When visiting our website, you can choose to use the "Email to Friend" tool, which allows you to notify your friends about the products you are interested in. The information you provide will be used to send a one-time email to your friends, inviting them to visit our website. We will not add your friends to the mailing list, nor will we send them more emails unless they choose to receive such communications from us or where permitted by law. If you provide us with personal information about another person (for example, an email address), you declare and warrant that you have a personal or family relationship with the recipient and obtain all necessary consents from that individual so that we can The information is used for the purposes identified below.


Call Center
Operate a customer support call center to accept and resolve your questions, concerns or complaints. When you contact our call center, we may ask you to provide personal information to help us respond to your inquiries or verify your identity. For example, if you have questions about the status of a recent online order, we will ask you to provide personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality. If you do not want your call to be monitored and recorded, please let us know and we will provide you with an alternative way to communicate with us.

Our website
You can browse our website without providing us with any personal information. However, when using our website, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet service provider, the date and time you visited our website, and the Internet address of the website from which the information was obtained . You link directly to our website, the operating system you use, the parts of the website you visit, the website pages you read and the images you view, and the content you download from the website. This information is used for website and system management purposes to understand website activity and improve the website.

Cookies, tracking tags and web beacons
The website uses "cookies", which are tiny data elements that our website can send to your browser, which can then be stored on the computer of the website user to allow the website to recognize future visits using that browser. Cookies enhance the convenience and use of the website. For example, the information provided through cookies is used to identify you as a previous user of the website (so you don’t have to enter your language preference every time), to provide personalized web content and information for you to use, and to track your Activities to respond to your needs and promote your website experience in other ways. If your browser allows, you can choose to refuse cookies, but doing so may affect your use of this website and your ability to access certain functions of this website or conduct transactions through this website. Our website or email communications may also use technologies such as "tracking tags" or "web beacons". This technology allows us to understand which areas of our email you have clicked on and our behavior on our website, such as which pages you have visited. These tracking tags are used to help us optimize and customize our website for you and other future visitors to our website, and to help provide you with email content and advertisements tailored to your interests. This technology allows us to understand which areas of our email you have clicked on and our behavior on our website, such as which pages you have visited. These tracking tags are used to help us optimize and customize our website for you and other future visitors to our website, and to help provide you with email content and advertisements tailored to your interests. This technology allows us to understand which areas of our email you have clicked on and our behavior on our website, such as which pages you have visited. These tracking tags are used to help us optimize and customize our website for you and other future visitors to our website, and to help provide you with email content and advertisements tailored to your interests.

Website tracking information
We may use web beacons or pixel tags to compile reports on website user demographics, website traffic patterns, and website purchase tracking information. We may then provide these reports to advertisers and others. For our own research purposes, we may associate tracking information with personal information voluntarily provided to us. Once such a link is established, all linked information will be treated as personal information and will only be used and disclosed in accordance with this privacy policy.
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